Help Desk
Satisfying the resident is the primary goal for any management. Handling, organising and responding to service requests are more complicated than anything else and monitoring them from start to finish is tough for any company. If tracking your workflow is one tricky part, then giving a complete overview of the services delivered to your customers and workforce is another critical issue.
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Digitpass comes in handy at this point to enhance the service the management team provides. It makes sure you handle all the service requests promptly and helps build a strong customer relationship by putting feedback at the center of your customer’s experience
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Facility Management
Our facility app handles all service requests. It provides a unified view of workflows, conversations, and services. You can also engage in context-sensitive communication through wallboards. Share industry- related information and other important company announcements with your colleagues and customers using wallboards. Get feedback, customer reactions, for your services.
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Incident Reporting
Allow resident to submit and track an infinite number of work requests
from their mobile device. Complaint management helps to create tickets for functional areas, hardware, assets, activities, which is smartly assigned to service experts through mobile applications to fix the issues timely and helps reduce the downtime.
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SOS
In case of any emergency all you need to do is hit the SOS button on the app. This will immediately alert the security guards and you can get assistance faster.